1. Who we are
Novero is operated by [Legal Company Name] (“we,” “us”). Contact: support@noveroai.com.
2. What we collect
To provide the Service we collect:
- Account data — email address, name, organization name, role, and hashed password (managed by our authentication provider).
- Business data you enter — client records, invoices, payments, follow‑ups, promises, and any documents you upload. This data belongs to your organization.
- Usage data — log entries, request timing, and error diagnostics used to keep the Service running.
3. How we use it
- To provide and operate the Service.
- To authenticate you and enforce organization‑level access controls.
- To generate the recommendations, metrics, and dashboards you see in‑product.
- To communicate essential product notices (e.g. password resets).
- To investigate abuse or security incidents.
We do not sell your data, and we do not use your business data to train third‑party AI models.
4. How data is isolated
Every table in the Novero database carries an organization identifier and is protected by row‑level security policies. Members of one organization cannot read, modify, or delete another organization’s data — enforced by Postgres, not just application code. Sensitive credentials never leave the server.
5. Sub‑processors
Novero relies on the following categories of sub‑processors to operate the Service:
- Application hosting and delivery.
- Managed Postgres database with row‑level security.
- Authentication and session management.
- Object storage for uploaded invoice documents.
- Transactional email delivery (password resets, invites).
A current sub‑processor list is available on request at support@noveroai.com.
6. Retention
We keep your data for as long as your account is active. When you submit a deletion request we destroy your organization’s primary data within a reasonable processing window; residual copies may persist in encrypted backups for a limited period before expiring.
7. Your rights and data deletion
Depending on where you live you may have the right to access, correct, export, or delete your personal data. To exercise these rights:
- From within the app: go to Settings → Legal & privacy and submit a deletion request. Your request is reviewed by our team and processed after a short confirmation window, during which the request can be cancelled.
- By email: contact support@noveroai.com. Please include enough detail to verify your identity.
8. Cookies
Novero uses only cookies strictly necessary to keep you signed in and to protect your session. See our Cookie Policy for details.
9. Security
Data is encrypted in transit. Authentication is delegated to a specialised authentication provider and admin credentials never touch the browser. That said, no online system is invulnerable — please help us by using a strong password and enabling any additional security features we offer.
10. Governing law
This Policy is governed by the laws of [Jurisdiction].
11. Changes
We may update this Policy from time to time. When we make material changes we will update the “Last updated” date above.
12. Contact
Questions about privacy? Email support@noveroai.com.